Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep the lobby secure. You control your profile data and can request changes or deletion anytime through account settings or support.

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666k How We Handle Your Account Information
DATA SECURITY

How We Protect What You Share

Every bKash, Nagad and Rocket transaction runs over encrypted connections; your wallet PIN never reaches our servers. Login sessions expire after inactivity to prevent account takeover if you leave your phone unlocked. We audit access logs monthly to catch any unusual pattern. If you spot something wrong, flag it through support and we'll freeze the account while we investigate.

Encrypted Transfers All payment data moves through SSL-protected channels. Your bKash or Nagad app handles the PIN entry; we only receive a transaction confirmation code once you approve the send.
Session Timeout After fifteen minutes of no activity your session ends and you'll need to log in again. That stops someone else from opening your account if you forget to close the app.
Access Logs We keep a record of every login—time, device, location estimate. If a new device or city appears we'll send an alert to your registered number so you can confirm or report it.
Data Retention Limits Transaction records stay on file for the minimum period our payment partners require, then move to archive. Closed accounts are scrubbed after ninety days unless a dispute or regulatory hold applies.
PRIVACY QUESTIONS

Where to Ask About Your Data

If you want to see what information we hold, update a detail or request deletion, reach us through any of these channels. Live chat is the fastest path during peak hours; email works if you need a written confirmation. All privacy requests are handled by our compliance desk and you'll get a response confirming the action taken.

Live Chat Open the chat bubble in the bottom right corner of any lobby page, select 'Account & Privacy' and describe your request. An operator will pull your file and walk you through the options available.
Email Support Send your request to the support address listed in the contact footer, include your registered phone number and account username so we can verify ownership before making changes.
Account Settings Log in, tap the profile icon, scroll to 'Privacy & Data'. You can toggle marketing messages, download a copy of your account history or submit a deletion request directly from that screen.

Privacy Questions We Hear Most

We hold your phone number, username, password hash, preferred payment method and a log of deposits and withdrawals. We do not store your bKash or Nagad PIN; that stays inside your wallet app.

Yes. Submit a deletion request through account settings or contact support. We'll close the account and purge records after any required retention period ends, usually within ninety days of the request.

No. Your bKash, Nagad or Rocket number stays with us and our payment processor. We never sell contact lists or pass your details to third-party marketers without your explicit consent.

We retain deposit and withdrawal logs for the period our payment partners require—typically one year. After that window records move to archive or are deleted, unless a dispute or audit requires us to keep them longer.

We set a session cookie to remember your login, a language-preference cookie and an analytics token that counts page views. You can block or delete them in your browser settings; blocking may log you out.

Yes. Log in, open account settings, tap 'Privacy & Data' and choose 'Download My Information'. You'll get a file with your profile details, transaction log and session history within a few minutes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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